Frequently Asked Questions

What can we help you with?

Products & Sizing

Which sizes do you offer?

We offer a range of sizes, including regular, plus, and kids’ sizes. Our products are meticulously crafted by talented Thai artisans, resulting in variations in fit depending on the style.

For precise measurements, refer to the individual product descriptions—we’ve included detailed sizing information there.

Most of our items are designed to be versatile, accommodating different body types. Whether it’s stretchy fabric, an adjustable waist, or generous leg room, we’ve got you covered.

What are the care instructions for washing?

To maintain your harem pants in excellent condition, follow these care guidelines:

Hand Wash Cold: For best results, hand wash your pants in cold water.
Hang Dry: After washing, hang them to dry naturally.
Machine Washing: If you choose to use a washing machine, opt for the lowest or delicate cycle.
Separate Washing: Wash your harem pants separately from other clothes to prevent tangling and tearing.
Laundry Mesh Bag: Consider using a laundry mesh bag to protect them during machine washing.

By following these steps, you’ll keep your harem pants looking great.

My package arrived damaged/wrong. What should I do?

Please kindly check the information here in Returns page.

Why are my tie dye products different than the photos?

Each tie-dye product is meticulously hand-dyed in small batches, resulting in subtle color or pattern variations. This uniqueness ensures that your product is as exceptional as you are!

Purchase & Payment

Are the credit card transactions safe and secure?

We accept credit card payments processed through Stripe.com, Paypal.com or Skrill.com, depending on which provider you prefer.

Stripe, a leading American technology company headquartered in San Francisco, California, for processing credit card payments. Stripe allows secure online payments for individuals and businesses.

Our online store operates on Shopify, a widely trusted platform used by tens of thousands of other stores. Shopify handles checkout security and securely transmits credit card details to Stripe for processing.

We do not retain your credit card information on our servers; we only have access to the last four digits of your card number.

PayPal is a globally recognized online payment platform that facilitates secure transactions for individuals and businesses worldwide. Based in San Jose, California, PayPal allows users to send and receive payments electronically, providing a convenient and trusted method for online commerce.

PayPal's trusted services are utilized by millions of users and businesses globally, ensuring a safe and efficient payment experience for all transactions.

Skrill is a digital wallet brand owned by Paysafe Limited, offers online payment and money transfer services. Established in 2001, Skrill operates in more than 100 countries and supports over 40 currencies. Users can choose from various payment options, including card payments, bank transfers, and local methods. Additionally, Skrill facilitates cross-border remittance services, allowing users to send money abroad using their bank cards. In 2015, Paysafe acquired Skrill, along with NETELLER and paysafecard. Skrill’s European operations are regulated by the Central Bank of Ireland, while activities outside the European Economic Area fall under the Financial Conduct Authority in the United Kingdom.

How to Place an Order?

How to Place an Order: A Step-by-Step Guide

Visit our website and browse the products.
Click on the desired product to view its details.
Click “Add to Cart” to include the item in your order.
If you wish to add more items, continue shopping and repeat steps 2 and 3.
Review your cart by clicking the bag icon at the top of the page.
Proceed to checkout.
Provide your shipping address and select your preferred shipping method.
Choose your payment method and enter the necessary billing information.
Click “Pay Now” to complete the transaction.
Once the process is finalized, we will send you an order confirmation email. Please ensure that your email and shipping address are accurate.
Your order will be shipped as soon as possible. You’ll receive a shipping confirmation email with a tracking number and link once the order is dispatched.

Can I cancel my order?

Customers have the option to cancel any order as long as the items have not been shipped. Our standard shipping process typically dispatches packages the day after the order is placed.

If you wish to cancel an order, please promptly notify us by emailing support@princess-of-asia.com.

Include the order number and the email address associated with the order, and kindly indicate your request for cancellation.

Why didn’t I receive an order confirmation email?

We understand the importance of receiving timely order confirmations. If you haven’t received an order confirmation email after placing an order, consider the following common reasons:

Incorrect Email Address: Double-check that the email address provided during checkout is accurate.
Full Inbox: Ensure that your email inbox is not full, as this can prevent new messages from being delivered.
Spam Folder: Sometimes, legitimate emails end up in spam folders. Please check your spam or junk folder for the confirmation email.

If you require assistance in correcting or resending the order confirmation, kindly reach out to us at support@princess-of-asia.com. Provide your name, email address, and any relevant details so that we can promptly assist you in locating your order.

Shipping

Where do you ship from and to?

Shipping Origins and Destinations:

Origin: All our items are processed and shipped from our warehouse in Pattaya City, Chonburi, Thailand.
Destinations: We offer worldwide shipping, serving almost every country.

If you have any inquiries about specific shipping destinations, feel free to reach out to us via email at support@princess-of-asia.com.

What shipping services do you offer?

Please check the Shipping page for relevant information.

How can I change my shipping address?

If you’ve entered an incorrect shipping address or need to make changes, please follow these steps:

Email us at support@princess-of-asia.com
Include your order references, which can be your name, order number, or the email address associated with the order.
We can correct or change the address if the items haven’t been shipped yet.

Typically, we dispatch orders the day after they are placed, so please notify us promptly.

Package Not Received? Here’s What to Do

If you haven’t received your package yet, please consider the following information regarding shipping times:

DHL/UPS Express: Shipping from Thailand via Express services typically takes 2-4 days.
Registered Mail: For international shipments, Registered Mail usually takes 10-14 days.
Possible Delays: Occasionally, shipping delays may occur due to factors beyond our control.

If your shipment exceeds the estimated delivery time, please take the following steps:

Email us at support@princess-of-asia.com
Include your order references, which can be your name, order number, or the email address associated with the order.
Our dedicated shipping team will promptly assist you in resolving the issue.

Returns & Exchange

What is your return & exchange policy?